Amazon.com is a big e-commerce from Amazon. Amazon slowly
start to have lower prices than all the competitor such as Wal-mart, Best Buy,
Frys etc...
What make Amazon stand out is the ability to carry all things
the customer need. Amazon list over 1 million items on its' website. Amazon has
everything consumer need from clothes, kitchen tool, electronic stuff,
gardening stuff. That like saying Amazon = Macys, Safeway, Best Buy and Home
Depot. The consumer can buy a needle on Amazon or the consumer can buy a 3D TV
70" inches on Amazon. The consumer must love to go to Amazon website
because it's a place that have everything consumer need.
Another benefit Amazon does offer is the subscription for
household items such as: toilet paper, paper towel, soap, dish washer soap,
etc... Amazon track consumer habit of ordering those items throughout the month
and will give the consumer an option to subscribe to those items and the
consumer will save 2 dollars every purchase. Another tactic from Amazon to keep
the customer buying items on Amazon's website. When the customer subscribe to
those household item, it is rare that the consumer will unsubscribe because
those item being us daily.
Lastly Amazon know that not everyone can wait patiently for
5 days for their item to arrive. Amazon add in a Prime Membership for 2 days
shipping. The consumer can get their item in 2 days with a Prime membership. Of
course the Prime membership is not free. The cost for the membership is $99
yearly. With the Prime membership, consumer get more benefit with Amazon such
as Amazon music, Amazon Video (similar to Netflix) and lastly Prime Now (same
day delivery service).
With all those services and perks that was offer by Amazon,
Amazon increase the value of the Prime membership. Amazon is one of the company
that successfully using the power of the strategic drivers of the internet.
Amazon was able to figure out what the consumer really need and deliver to the
consumer directly.
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